- - The original - Solicitors from Hell .com
"fair criticism" is "entirely valid" and that the need for clients to be able to give feedback is "extremely important".
Desmond Hudson, Law Society Chief Executive - 23 March 2011 09:49

Professional Misconduct by Gordon Luckhurst

In a letter written to the CCS by Gordon Luckhurst, the Senior Partner at Thos Boyd Whyte, he clearly admits he is guilty of Professional Misconduct "I do fully appreciate Mr Gray's complaint was not dealt with appropriately...". If you read what Zahida Manzoor said in Parliament about enforcing the Law Society Rule 15, let me quote her "I think a robust approach by the Law Society... solicitors who need training in client care are given that training". When the same scenario happened to a woman she said "I had one ludicrous example recently... things have got to change" you straight away realise this woman fell off the 'Fruit and Veg Stall' and the only thing on her mind is protecting members of the Law Society.

In 2016 the Legal Ombudsman was forced to identified law firms that had complaints made against them. Well low & behold Thomas Boyd Whyte pop-up with three more straight away against them, but the LS gave no details what the complaint were but in all, in two out of the three complaints, it cost them or their insurance over £16,000 so knowing how tight the Law Society are it must have been serious and take notice knowing that in the past how the Legal Ombudsman defended the legal fraternity 2 out of 3 of these are labeled "Poor Service" so nothing has changed at Thomas Boyd Whyte's (food for thought....)

Gordon Luckhurst Senior Partner and Top Man at Thomas Boyd Whyte is still in charge of the complaints procedure, of course providing they have one, will probably sack you if you do dare to complain as he did to me, so think carefully when or if you do employ them… See above

Don't be afraid to complain about your lawyer says Legal Ombudsman
Adam Sampson

Monday 15 October 2012 12.12 EDT
First published on Monday 15 October 2012 12.12 EDT