a5-email2-pcc.htm 12 May a 2nd email from Ms Hales, they have received a reply from the Guardian. (attached)

and the Guardian
's response.

Complaint 112125
Received 12/05/2011 16:54
Dear Mr Gray

I write further to my email of 9 May.

The Commission has now received a response to your complaint from the Guardian newspaper, a copy of which is attached.
As you will see, the newspaper has explained that the article contained the correct link (although it wrongly named the website as .com domain, rather than .co.uk). The error has since been rectified and, in addition to amending the online article (http://www.theguardian.com/law/2011/mar/25/solicitors-from-hell-rick-kordowski), the newspaper has added a line of clarification to the end of the piece "This article was amended on 9 May. The original mistakenly referred to the website solicitorsfromhell.com".
The primary aim of the Commission is the resolution of complaints wherever possible. Do let me know whether the action taken by the Guardian represents an acceptable means of resolving your concerns.

An added benefit of resolving the matter is that a summary of your complaint - with your consent and a wording agreed by you - will be published on our website. This will act, importantly, as a further public record of your concerns and the subsequent remedial action taken by the newspaper.

In any case, before a decision can be made as to how this matter might be taken forward, I should be grateful to receive any further comments you may wish to make within seven days, or sooner, if convenient. Please do not hesitate to contact me if I can be of any assistance to you.

Kind regards,

Rebecca Hales
Complaints Officer

Press Complaints Commission
Halton House
20/23 Holborn
London EC1N 2JD
Tel: 020 7831 0022
Website: www.pcc.org.uk.

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